NICE Partnership

NiCE Deepens Partnership with Salesforce to Accelerate End-To-End Customer Service Workflow Orchestration

Published August 12, 2025 at 03:05 PM

HOBOKEN, N.J.--(BUSINESS WIRE)-- #AI--NiCE (Nasdaq: NICE) today announced an expanded strategic partnership with Salesforce to deliver seamless, AI-driven customer experiences through a deeper integration between NiCE CXone Mpower and Salesforce Service Cloud. After launching Bring Your Own Telephony with Salesforce Service Cloud Voice in 2022, the companies will further invest in enabling Bring Your Own Contact Center, inclusive of customer managed channels and NiCE’s leading WEM capabilities in the

Related Questions

Are there any risks or execution challenges associated with the Bring Your Own Contact Center initiative that could affect financial performance? What is the potential impact on NICE’s subscription and licensing revenue mix versus hardware or professional services revenue? How will the partnership affect NICE's long‑term strategic roadmap and its ability to capture market share in the end‑to‑end customer service workflow market? How will the expanded partnership with Salesforce affect NICE's revenue growth forecasts? What is the expected timeline for the integration of NiCE CXone Mpower with Salesforce Service Cloud? Will the partnership lead to new contract wins or upsell opportunities with existing customers? How does this partnership position NICE against competitors like Genesys, Cisco, and Avaya in the contact‑center space? What are the projected cost implications and margin impact of the deeper integration and new AI‑driven capabilities? Will the partnership drive increased adoption of NICE’s AI and WEM solutions, and how will that be reflected in future earnings? How might this announcement influence analyst sentiment and target price revisions for NICE's stock?