NICE Partnership

NiCE and RingCentral Extend Partnership to Accelerate AI-Driven Customer and Employee Experiences

Published August 05, 2025 at 08:10 PM

HOBOKEN, N.J.--(BUSINESS WIRE)-- #AI--NiCE (Nasdaq: NICE) today announced a renewed collaboration with RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, through a multi-year extension of their long-term agreement to market and sell RingCentral Contact Center™, a proven, global solution for enterprise-grade customer engagement, powered by NiCE CXone Mpower. The extension builds upon the partnership NiCE and RingCentral have cultivated since 2015, and re-energizes th

Related Questions

Will the partnership impact NICE's cash flow or capital allocation priorities? How does the re‑energized partnership affect NICE’s long‑term strategic positioning in the customer experience space? Are there any activation or adoption milestones tied to the extended multi‑year contract? Is there any guidance or earnings forecast update from NICE following the renewed agreement? What portion of NICE's overall earnings is attributable to the RingCentral Contact Center solution? Will the partnership extension lead to incremental revenue growth for NICE in upcoming quarters? What are the potential risks if the RingCentral integration underperforms or encounters technical challenges? Will the AI-powered enhancements drive higher gross margins for NICE's CXone portfolio? Could this partnership influence analyst sentiment or trigger a rating change on NICE's stock? How will the collaboration with RingCentral affect NICE's market share against competitors like Zoom, Cisco, and Microsoft?