NEW YORK, Aug. 13, 2025 (GLOBE NEWSWIRE) -- While brands are celebrating AI-driven efficiency gains in customer experience (CX), a significant gap exists between their internal benefits and the often underwhelming service that consumers are actually experiencing. According to Verizon’s CX Annual Insights report, the future of CX isn't just about implementing AI, but about strategically integrating it to amplify human connections and address core customer frustrations.
Related Questions
How will Verizon's AI-driven CX initiatives affect its revenue growth forecasts?
What is the market's perception of the potential ROI from Verizon's AI investments in customer experience?
Will analysts adjust their valuation multiples for Verizon based on this AI‑centric CX outlook?
What is the expected impact of the AI and empathy gap on Verizon's customer churn rate?
Will the integration of AI in CX lead to increased capital expenditures for Verizon?
How does Verizon's AI CX strategy compare to those of its major telecom competitors (e.g., AT&T, T-Mobile)?
Could the AI‑CX focus create short‑term operational disruptions that affect earnings guidance?
Might the AI‑human balance strategy influence Verizon's brand perception and thus its stock valuation?
Are there any regulatory or data‑privacy risks associated with Verizon's expanded AI use in CX?
How could the AI‑CX initiatives impact Verizon's long‑term profit margins?