BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centers With Verint Bots

MELVILLE, N.Y.--(BUSINESS WIRE)-- #AI--Verint® (NASDAQ: VRNT), The CX Automation Company™, today announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centers. Based on the value realized from the initial deployment, the company is scaling utilization of Verint bots by ten times the initial rollout – f