RingCentral Breaks Down UCaaS-CCaaS Silos with New Customer Journey Analytics Launched at CCW Las Vegas ‘25

BELMONT, Calif.--(BUSINESS WIRE)---- $RNG #AI--RingCentral, Inc. (NYSE:RNG), a global leader in AI-powered business communications, today launched new Customer Journey Analytics at CCW Las Vegas ‘25, providing a complete view of the entire customer call journey across both Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) environments—addressing a critical gap in understanding the overall customer experience. In addition, RingCentral announced the general availability of AI