PEGA Product launch

Pega Introduces Advanced Self-Service Capabilities by Combining Pega Blueprint and Pega Predictable AI Technology

Published August 05, 2025 at 01:00 PM

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation CompanyTM today announced the industry’s first workflow-powered, agentic approach to customer self-service that transforms how enterprises deliver service across channels. By combining the powerful agentic capabilities of Pega Blueprint™ and Pega Predictable AI™, organizations can leverage enterprise workflows typically used by customer service representatives (CSRs) into interactive self-service exp

Related Questions

Will the new solution open up cross‑selling or upselling opportunities within Pegasystems' existing enterprise client base? What is the anticipated cost structure and pricing model for the new workflow‑powered self‑service offering? How will the introduction of Pega Blueprint and Pega Predictable AI affect Pegasystems' revenue and margin outlook? What impact could the product launch have on Pegasystems' share volume and price momentum in the short term? What is the expected timeline for customer adoption of the new self‑service capabilities? Will the launch prompt any revision to Pegasystems' guidance or earnings forecasts? Are there any partnership or licensing agreements tied to the new capabilities that could influence future cash flow? How might the launch influence Pegasystems' valuation multiples relative to the industry average? What risks or execution challenges could delay or limit the commercial success of the AI‑enabled self‑service platform? How does this AI‑driven self‑service solution differentiate Pegasystems from competitors such as Salesforce, ServiceNow, and IBM?