AI Underdelivers at Work: 62% of Employees Say AI is Significantly Overhyped, But 86% Admit They Aren’t Using AI to Its Full Potential According to New Research from GoTo

BOSTON--(BUSINESS WIRE)--GoTo, the leader in cloud communications and IT, today announced the release of a new research report: The Pulse of Work in 2025: Trends, Truths, and the Practicality of AI. The report summarizes the findings of a survey of 2,500 global employees and IT leaders on AI use and sentiment, conducted in partnership with research firm Workplace Intelligence. Among the study’s key findings: despite widespread anticipation about AI’s positive impact on workforce productivity, m