Will Pat Van Bakel's remarks on the Future of Claims Panel provide insights into the company's competitive positioning within the insurance and banking technology space?
Short answer:âŻYes â PatâŻVanâŻBakelâs participation in the âFuture of Claimsâ panel is expected to give the audience a clear view of how CrawfordâŻ&âŻCompany positions itself competitively within the broader insuranceâandâbankingâtechnology ecosystem.
Why his remarks will be insightful for competitive positioning
What the news tells us | Why it matters for positioning |
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Conference focus â The WilliamâŻBlair Insurance, Banking &âŻWealth Technology Virtual Conference is expressly aimed at the intersection of insurance, banking and technology. | Attendees are investors, partners and technologyâfocused executives who are looking for signals about which firms are leading the digital transformation of claims and lossâadjusting. |
Panel topic â âFuture of Claimsâ (3:45âŻpmâŻET) | Claims handling is a core differentiator for insurers and for banks that underwrite or service insurance products. Discussing the future of claims inevitably covers: â˘âŻTechnology adoption (AI, automation, data analytics) â˘âŻSpeed, costâefficiency and customer experience improvements â˘âŻEmerging competitive threats and partnership opportunities |
Speakerâs role â PatâŻVanâŻBakel, President, NorthâŻAmerica Loss Adjusting | As the head of the lossâadjusting business, VanâŻBakel is the public face of Crawfordâs claimâmanagement capabilities in the U.S. market. He is uniquely positioned to articulate: â˘âŻHow Crawfordâs solutions differ from rivals (e.g., integrated analytics, specialist adjuster networks) â˘âŻRecent product or platform rollâouts that give it a edge â˘âŻStrategic initiatives that align with insurersâ and banksâ digital roadmaps |
Management availability â Oneâonâone meetings on AugustâŻ13,âŻ2025 | The conference design encourages deeper dialogue. Attendees can follow up on the panelâs highâlevel statements with detailed questions about market share, growth targets, partnership models, and technology roadmapsâdirectly confirming or clarifying any positioning claims made on the panel. |
Companyâs public messaging â The press release itself highlights participation as a âproudâ announcement, underscoring that Crawford wants to be seen as a thoughtâleader in the space. | By publicly emphasizing its presence, Crawford signals that it believes its perspective on claims will be a differentiating factor for investors and partners. |
What you can realistically expect to hear
Technologyâdriven differentiation â VanâŻBakel will likely discuss how Crawford leverages AI, predictive analytics, and cloudâbased platforms to accelerate claim resolution and reduce costs, positioning the firm ahead of more manualâprocess competitors.
Strategic partnerships & ecosystem play â Because the conference also serves banking and wealthâmanagement tech audiences, he may highlight collaborations with fintechs, reinsurers, or banking platforms that broaden Crawfordâs reach and embed its claimâmanagement capabilities into broader financialâservices workflows.
Marketâshare and growth narrative â As President of North America Loss Adjusting, he can reference recent growth metrics (e.g., new carrier contracts, expansion of adjuster networks, or winârates on largeâloss events) that illustrate Crawfordâs competitive foothold versus other specialty adjusters and insurtechs.
Futureâproofing the claims function â Topics such as cyberârisk, climateârelated loss trends, and regulatory changes are common on âfuture of claimsâ discussions. VanâŻBakelâs perspective will show how Crawford is preparing its technology and talent to meet these emerging challengesâanother indicator of longâterm competitive resilience.
Bottom line
While the press release does not spell out the exact content of the panel, the contextâa technologyâfocused insurance/banking conference, a panel dedicated to the future of claims, and VanâŻBakelâs senior leadership roleâmakes it highly likely that his remarks will:
- Outline Crawfordâs differentiators (technology, speed, costâefficiency, specialist expertise).
- Signal how the firm is positioned relative to peers in the rapidly digitizing claims ecosystem.
- Provide investors and partners with concrete cues about Crawfordâs strategic direction and competitive strengths.
Therefore, anyone interested in understanding CrawfordâŻ&âŻCompanyâs competitive positioning within the insurance and banking technology space should consider his panel remarksâand the subsequent oneâonâone meetingsâas a valuable source of insight.