ACI Worldwide Report: Global Refund Volumes Surge 18% as Retailers Tighten Returns

OMAHA, Neb. & LONDON--(BUSINESS WIRE)--Annual refund volumes in the global retail sector increased 18.1 % in 2025, while refund value rose 12.7% year-on-year, according to ACI’s annual Global Ecommerce Report. ACI Worldwide (NASDAQ: ACIW), an original innovator in global payments technology, analysed billions of retail transactions worldwide as part of the study. Refund activity peaked sharply during the holiday season; November and December together accounted for approximately 20% of all refun